GOOGLE PLAY STORE MANDATORY USER DATA DELETION

Request Account & Data Deletion

In compliance with Google Play Store User Data & Account Deletion policies, you can request the permanent deletion of your Shiv Sai User App, Driver App, or Agent App account and personal records.

Option 1: Inside the Mobile App

You can initiate instantaneous deletion directly inside your Shiv Sai App:

Open the Shiv Sai App on your phone.
Go to Profile (or Menu) → Settings.
Tap “Delete Account”.
Confirm the security prompt to submit.

Option 2: Online Request Form (Below)

If you have uninstalled the application or cannot access your phone, submit the verified web request form below. Our security team will process your request within 30 days.

Online Data & Account Deletion Form

Please provide the details associated with your registered account.

Full Name (As registered in app) *

Registered Mobile Number (Required) *

+91

We use this number to locate and verify the account to be deleted.

Email Address (Optional)

Which application do you want to delete account from? *

Shiv Sai User App (Shipper)

com.shivsai.user

Shiv Sai Driver App (Truck Driver)

com.shivsai.driver

Shiv Sai Agent App (Dispatcher)

com.shivsai.agent

All Connected Shiv Sai Apps

All Accounts

Reason for Deletion

Additional Information / Remarks (Optional)

I understand and acknowledge: Deleting my account is permanent and irreversible. My login access, profile information, and unredeemed loyalty benefits will be deleted. Any legally mandated tax or transport ledgers will be archived per Indian statutory laws.

Data Handling & Retention Transparency

Data That Is Permanently Deleted:

Authentication credentials and OTP tokens.
Profile name, phone number, and alternate contacts.
Profile photo and avatar uploads.
Driver KYC document images (DL, RC, Aadhar, PAN scans) from active application databases.
Device push notification tokens and live GPS tracking session history.

Data Retained Under Indian Statutory Laws:

Completed trip GST tax invoices and accounting receipts (retained for statutory audit compliance under Indian tax laws).
Proof of Delivery (POD) physical/scanned copies of fulfilled shipments for dispute resolution and party billing.
Records related to unresolved financial liabilities or active police/regulatory investigations.

Need assistance with your account?

You can also email our compliance officer directly at support@shivsaitransport.com.

Email Support