Privacy Policy

1Applications Covered by This Policy

This policy governs all digital logistics services provided by Shiv Sai Transport, specifically including:

• Shiv Sai User App (Package: com.shivsai.user): For shippers, manufacturers, traders, and businesses requesting commercial truck freight and tracking cargo deliveries.
• Shiv Sai Driver App (Package: com.shivsai.driver): For commercial truck drivers, fleet operators, and vehicle owners receiving trip broadcasts, submitting counter-offers, providing real-time in-transit location updates, and uploading Proof of Delivery (POD).
• Shiv Sai Agent App (Package: com.shivsai.agent): For logistics agents and branch dispatchers booking and managing road freight trips.
• Shiv Sai Transport Admin & Dispatch Console: Central operations management portal for compliance, booking oversight, and KYC verification.

2Information We Collect

Depending on whether you use our platform as a Shipper/Customer, Commercial Driver, or Dispatch Agent, we collect the following categories of information:

3Location Data Collection & Background Tracking Disclosure

Shiv Sai Transport collects and processes location data to enable core road freight coordination, navigation, and shipment tracking:

• Foreground Location (All Apps): When you search for pickup addresses, intermediate delivery hubs, or drop points, we access precise or approximate GPS coordinates to suggest accurate addresses and calculate road distances.
• Background Location (Driver App Exclusive): The Shiv Sai Driver App collects location data in the background (even when the app is closed, minimized, or the device screen is off) from the moment a Driver marks a trip as “Accepted / Loaded / In-Transit” until the cargo is safely unloaded and marked as “Delivered”.
• Why Background Location is Necessary:
  1. To provide continuous, live shipment tracking to shippers and consignees waiting for essential commercial cargo.
  2. To verify route adherence along authorized pickup, intermediate unloading, and final drop points.
  3. To compute accurate Estimated Time of Arrival (ETA) and calculate detention/halting compensation.
  4. To safeguard cargo and assist drivers in emergency breakdowns or road accidents.
• No Background Location in User or Agent Apps: The Shipper/User App and Agent App do NOT collect background location when the app is closed.

4Camera & Device Storage Permissions

Our applications request camera and file storage permissions solely for legitimate operational purposes:

• Proof of Delivery (POD) Photo Upload: Drivers must photograph the signed, stamped delivery acknowledgment copy / unloaded bill at destination to verify safe receipt and initiate freight settlement.
• KYC Document Verification: Capturing clear images of Driving License, RC, PAN, and commercial permits during driver onboarding.
• Profile Photo: For visual driver identification and security at cargo loading premises.

5How We Use Collected Information

• To match commercial load requests with suitable verified vehicle categories (Mini Trucks, Intermediate, 6-Wheelers, Trailers).
• To broadcast load bookings to nearby online drivers and process counter-offers.
• To track active shipments across multiple stops (Pickup → Intermediate Points → Final Drop).
• To verify driver identity, prevent fraudulent vehicle substitution, and maintain platform safety.
• To disburse trip earnings, process statutory TDS withholding, and manage late POD deductions.
• To send essential transactional notifications, OTP codes, and trip milestone status alerts via Firebase Cloud Messaging.

6Data Sharing & Third-Party Services

We never sell, rent, or trade your personal data to marketing third parties. Data is shared strictly as necessary to execute transportation services:

• Between Shippers and Drivers: When a booking is confirmed, the assigned driver's name, phone number, vehicle number, and live location are shared with the customer/agent for loading coordination.
• Google Firebase & Google Cloud: For user authentication, cloud database hosting (Firestore), and secure push notifications.
• Google Maps Platform: For geocoding addresses, route calculations, and maps display.
• Statutory & Law Enforcement Authorities: When required by Indian law, GST authorities, Motor Vehicles Department, or police investigations regarding road accidents, theft, or contraband.

7Data Retention & Security Measures

We employ industry-standard technical and organizational security measures, including HTTPS/TLS encryption for all data in transit, strict role-based access control in our Admin Console, and encrypted cloud storage. We retain trip records, invoices, and KYC documents for the period required under Indian financial and commercial transport regulations (typically up to 7 years for tax and statutory auditing).

Account & Data Deletion Policy (Play Store Compliance)

In compliance with Google Play Store User Data and Account Deletion policies, you have the right to request deletion of your account and personal data at any time:

* Upon receiving your request, your personal login credentials, profile details, and active device sessions will be deleted within 30 days, except for financial ledgers and completed booking records that we are legally obligated to preserve under Indian tax and motor vehicle carriage statutes.

9Children's Privacy

Our platform and applications are strictly intended for commercial logistics professionals, commercial truck drivers holding valid driving licenses, and shippers who are at least 18 years of age. We do not knowingly collect personal data from anyone under the age of 18.

10Grievance Officer & Contact Information

For any questions, grievances, or privacy-related requests regarding this Privacy Policy, please contact our designated Grievance Officer: